“What’s the best thing that happened to you today?”

I challenge you to greet everyone in this way – watch their faces light up!

Begin your staff meetings with asking everyone to answer the question “what’s the best thing that happened to you since we last met” – it will transform the group dynamics! You will be amazed at how much better the meetings flow and at the improvement in creativity and ideas.
Leave it as a message on your voice mail! “Hi – I can’t take your call right now but if you...

For big, long-established brands, advertorials aren’t necessary because people already know and trust the brand. They’ve already established a presence in their industry and they’ve got a sizeable following.

For the rest of us, advertorials help establish that coveted industry authority.

We should clearly define what we’re talking about here, first. We all know what advertisements are. They are commercials that tout your brand, how great it is, what deals you have going on, how you’re...

Some books are more important than others...these are must-reads for any and all entrepreneurs...

1. The Innovator's Dilemma: The Revolutionary Book That Will Change The Way You Do Business by Clayton M. Christenen, 1997. Harvard professor Clayton Christensen, who has founded a handful of companies of his own over the years, delivered one of the most respected and useful books for entrepreneurs 17 years ago. Its power lies in the assertion that even though things are done correctly, a...

To me travel is life, am very passionate about going to those small undiscovered places where you get to understand different perspectives…very different cultures. And with culture comes adapting onself to various changing situations happening around. I deeply believe that a hike or a trip would definitely help us grow as better professionals in the long run. Here’s how: TRAVEL (Team Spirit, Reach, Adaptability, Vision, Extend creative boundaries & Learning on your own) will help us...

1. Expectation Management:

These managers begin by setting realistic expectations and communicating them in plain terms. This could include simple items such as weekly working arrangements or complex items such as a project approach. They explain why things are being done in a certain way and be open about organizational limitations.

I found that these managers set and communicated expectations iteratively as needed and did not limit it to annual performance appraisals.

2. Providing Tools:

"I love you!" That's what everyone wants to hear from their customers. But how do we get that feeling? How do we get our clients to love us. Give them great service, right? Nope! They still complain and may even leave for another cheaper vendor. Is there a process?

Well, we must NOT assume that being polite and replying to requests quickly is the answer. That's nice, but not the answer. How many times have you jumped through rings of fire for your client just to have them want more! So, what...