As surprising as it might sound, conflict can be a good thing for your business. In high-trust organizations, it can even be great.

In most workplaces, people squabble over creative differences, project ownership, and budgets – they butt heads over all manner of political issues. Generally speaking, the more people there are, the more issues they have to fuss over. It’s just a fact of life – and work. But the difference between conflict in a dysfunctional company and in a high-trust...