1. Let the company be what the company wants to be.
2. Don't worry about the details until the details matter. Keep moving. Send the email. What will be will be. A word here or there doesn't matter that much. Worrying about the details before you even know if there will be details to deal with is a waste of time. It's all written in the stars.
3. The big decisions and grinding are what matters. Big decision: our Chairman Ken Lerer strongly felt BuzzFeed needed to go into hard news. That big...

"I love you!" That's what everyone wants to hear from their customers. But how do we get that feeling? How do we get our clients to love us. Give them great service, right? Nope! They still complain and may even leave for another cheaper vendor. Is there a process?

Well, we must NOT assume that being polite and replying to requests quickly is the answer. That's nice, but not the answer. How many times have you jumped through rings of fire for your client just to have them want more! So,...