"I love you!" That's what everyone wants to hear from their customers. But how do we get that feeling? How do we get our clients to love us. Give them great service, right? Nope! They still complain and may even leave for another cheaper vendor. Is there a process?
Well, we must NOT assume that being polite and replying to requests quickly is the answer. That's nice, but not the answer. How many times have you jumped through rings of fire for your client just to have them want more! So,...Read more